Nearly half (47 per cent) of claimants drew on additional support or information before the assessment beyond DWP or the assessment provider. Claimants who had gone on to be placed in the LCWRA group and those undergoing a reassessment were more likely to have sought support. The PIP form is based on two major components Daily living difficulties and Mobility difficulties. Claimants were asked whether they were given clear information on what would happen next with their claim i.e. This report is based on data from two telephone surveys conducted between July and October 2020. Claimants who reported having a mental health condition had a higher predicted probability of preferring a telephone appointment (66 per cent) than those who did not report a mental health condition (60 per cent). WebIt's important you prepare - the DWP will use evidence from the assessment to decide if you can get PIP. After your PIP assessment with questions on mental health, the DWP will assess the following information with the supporting evidence if you are eligible: The DWP will give you a letter if you have claimed your PIP or not according to your PIP assessment report. More than half of the claimants (54 per cent) chose telephone assessments at this question, while a quarter (26 per cent) preferred face-to-face assessments. Namely, claimants with an assessment award were more likely to prefer telephone over face-to-face assessments. When you have fulfilled your PIP form and sent it to DWP, this kind of department will be sending you an appointment letter. The National Archives Claimants who said they preferred face-to-face assessments were also asked to give reasons for their choice. Babyroobs is right they are turning down more than they award at the moment so just be prepared to make a mandatory reconsideration. Most (95 per cent) claimants agreed that they were able to explain to the assessor how their condition affected their daily life. The number of achieved interviews was 1146. Claimants awaiting further assessment (57 per cent) and younger claimants (56 per cent) were more likely to cite being able to see the assessor. Men were also more likely to prefer a telephone assessment over face-to-face (54 per cent) but this was only twice as high as their predicted probability of preferring face-to-face (28 per cent). You are currently in the en section of the site. When then asked which of the three channels they would prefer for an assessment, 15 per cent of PIP claimants and 13 per cent of those undergoing WCA changed their preference to a video call. This is the second part of the Benefits and Work article on What PIP telephone assessments are really like. The PIP assessment considers the claimants ability to carry out activities and how their condition affects their daily life. Claimants with mental health conditions and those whose claim was disallowed were less likely to feel comfortable. To prepare adequately for your PIP assessment, we advise that you do the following before the assessment: You can request back the money you spend travelling to and from your PIP assessment. Most claimants (87 per cent) experienced no technical difficulties during the call. You need to show that you need help with activities on more than half the days in a year in order to be eligible for the program. Those that did tended to have problems hearing the assessor or being heard due to bad lines or lines cutting out. The PIP medical assessment consists of several parts and will last on average, 60 minutes: Discussion and questions: The Health Professional will ask you questions about how your health affects your everyday life. Only 28 per cent were predicted to still prefer face-to-face, compared to 26 per cent given a two-way choice. How your condition affects you from day-to-day make sure you read the. The PIP assessment with questions on mental health is not based on the mental health concern you are facing. PIP telephone assessment | Mental Health Forum Unanswered threads Talk with people who know what it's like! Almost two thirds (63 per cent) of claimants had experience of a video call with rates higher among younger claimants. Of those who made suggestions one in ten (10 per cent of) claimants stated that the assessment needed to be face-to-face and 8 per cent asked for more information prior to the call. Those who were joined by someone to support them (PIP- 31 per cent, WCA - 22 per cent) on the call were most commonly joined by a family member. 63 replies 18.3K views. This kind of assessment is done by Atos or Capita based on your location in the country. You need to relate your answer to how it speaks to your concern. However, as we examine later, preferences for the mode of assessment were also highly associated with the outcome of the claim. Unweighted base: Claimant sample records (n=837). Daisy2016 Forumite. Or do you need another person, guide dog or specialist aid to help you get there?YesNoSometimes. Above we describe how claimants with certain characteristics were more or less likely to prefer a particular assessment channel. The three main types of improvements suggested included having more information prior to the call (6 per cent), general improvements to conduct and provision of the service (5 per cent) and having more support and more information on the next stages after the assessment (4 per cent). Be yourself; you want them to see you how To further understand what is driving these preferences, logistic regression analysis was conducted to examine which claimant characteristics predicts a preference for telephone or face-to-face assessment over the other channel or no preference. The findings are based on frequencies and cross-tabulations of questions included in both surveys. Seven per cent of claimants said they found the assessment tiring or needed to take breaks. Unweighted base: all respondents (n=1133). When your PIP award ends, you will need to revalidate you eligibility if your long-term condition is getting better or worse. Some will then be asked to complete a WCA, to further measure the extent to which illness or disability affects their ability to work. Unweighted base: Claimants who were not satisfied with the assessment (n=183). You should be advised of a rescheduled phone assessment by letter, & should be given at least a week's notice; not the best scenario. Logistic regression was also conducted to model claimants preference when choosing across the three assessment channels, using the same key variables as above. If you are considered to not have much disability in certain activities, you should try some of the following activities: organizing and cooking food eating and drinking controlling your treatments washing and bathing Coded open text question. We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. In terms of coping on the telephone with the assessment, if you feel you cant maybe you can reorganise it? PIP has two components - daily living (contribution to the extra costs disabled people face in their day to day lives that do not relate to mobility) and mobility (contribution to the extra costs disabled people face in their day to day lives that relate to mobility). This question in the PIP assessment with questions one mental health means that you find it hard to do the following: This question shows that the DWP is interested in knowing about how you deal with the long and short journeys that you will be going to buy some groceries or other necessities. PIP assessments usually take place at a centre; however, if you cant attend an assessment centre because you are housebound as a result of a mental health condition, you can request a home PIP assessment. Previous experience of face-to-face assessments did not have a significant effect on the likelihood of preferring a telephone or video assessment. In addition to information from DWP or the assessment provider, over one in four (29 per cent) claimants spoke to a friend or relative. The assessments previously took place face-to-face and due to COVID-19 pandemic have recently moved to telephone. The health professional has already read your PIP form with the supporting evidence that you have to provide about your medical condition. This group is referred to as the unknown outcome group. Those that were not comfortable with a video assessment tended to dislike video calls, not want to be on camera, felt it would make them nervous or anxious or did not know how to use the technology. Claimants were generally comfortable (79 per cent) sharing information about their condition with the assessor over the phone. Coded open text question. Additionally, claimants who did not report mental health conditions were more likely to agree that the assessor listened to them and understood them (81 per cent) than those with mental health conditions (74 per cent). Claimants reporting mental health conditions were slightly less likely to feel comfortable (74 per cent) than those who did not report mental health conditions (82 per cent). a friend of mine has been on pip for 2 years. A multivariate analysis of the key drivers of preference for either a telephone, face-to-face or video assessment are presented in the Section on Preference for Assessment Channels. Do be advised that the 'DWP' call handlers are not PIP advisers. Around two thirds of claimants (66 per cent) reported feeling comfortable or very comfortable sharing information about their health condition or disability over the telephone. Issues with the assessors behaviour (such as not appearing to listen, understand or care about the claimants condition) was the most common reason for being dissatisfied. The health professionals will be reviewing your PIP form once you reach the assessment centre. Higher satisfaction levels were expressed by those who were placed in the LCWRA group (97 per cent compared to 86 per cent of those awaiting further assessment), those who preferred to have telephone assessments (97 per cent) and those who said they had mobility issues (96 per cent). They later changed the award because they looked into everybodys claim as they felt they hadnt been The healthcare professional to be a specialist in mental health. Women had a strong preference for telephone assessments over face-to-face even after controlling for other characteristics (66 per cent), three and a half times their predicted probability of face-to-face assessments (19 per cent). Most commonly this was problems with holding the telephone or using a loudspeaker (13 per cent). Telephone interviews were conducted with 837 claimants of PIP and 1146 ESA or UC claimants between April and October 2020. Models were also estimated where the relationship between claimants gender and claimants previous assessment experience were allowed to vary between different age groups. Nearly two thirds (64 per cent) of PIP claimants were making a new claim for PIP with the remainder undergoing a claim reassessment (where the claimant has migrated from DLA), a planned intervention (where DWP has scheduled a review of the claim) or unplanned intervention (as a result of a change of circumstances such as change in health). For many of us, it can mean that we need extra support to get to work, see friends and family, and carry on living our lives. Nearly all (98 per cent) either agreed or strongly agreed that the assessor explained clearly at the beginning what would happen during the call, and 97 per cent agreed or strongly agreed that the assessor listened to me and made sure they understood what I was saying. Three in ten (29 per cent) said that they are used to video calls and they are in general comfortable with this type of communication, while one in five (21 per cent) reported that they would feel comfortable with a video assessment because this allows them to remain at home. In this brief blog, we will be talking about PIP assessment questions on mental health, what the PIP assessment is for, the procedure of the PIP assessment, and more information about PIP assessment questions on mental health. What do you put on a PIP form for depression? Physical and mental examination: If required, and with your consent, they will conduct a brief physical and A health professional will carry out your assessment - they'll write a report and send it to the DWP. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. Nearly half (47 per cent) of PIP claimants and one in three (32 per cent) of those undergoing WCA drew on additional support or information before the assessment beyond DWP or the assessment provider, most commonly a friend or relative. Once the questionnaire is returned to DWP, the claimant is referred for an assessment with an assessment provider (AP) if a decision cannot be made via a paper-based review. Its based on the results of over 250 responses to our readers survey which is still open. Having a mental health problem can be expensive. Nearly one in three (32 per cent) reported issues with the questions (the way they were asked, type, focus and coverage). Before attending your PIP assessment, there are several things you should consider to help you prepare. You may qualify for the Daily living difficulties part if you need help more than half of the time with things like: Preparing or eating food With regard to the other improvements reported, these are listed in Figure 55. Women were also more likely to report practical difficulties (36 per cent, compared to 26 per cent of men). Nearly one third of claimants (31 per cent) were joined by someone to support them on the call, most commonly a family member (24 per cent). Reasons given for not being comfortable with a video assessment included: Those with mental health conditions who were not comfortable with a video call were more likely to say it would make them nervous or anxious. PIP telephone assesment today. If you are considered to not have much disability in certain activities, you should try some of the following activities: organizing and cooking food eating and drinking controlling your treatments washing and bathing Seventy per cent felt that no further information was necessary, although one in five (21 per cent) would have liked more information about what was going to be covered in the assessment. Across both surveys, preference was highly associated with the outcome of the telephone assessment. Nearly all claimants across both surveys (PIP 90 per cent, WCA 89 per cent) recalled receiving a communication before the appointment giving details of the assessment, typically in a letter or phone call. You need to tell the private assessment provider why you cant attend your appointment in an assessment centre. The Department for Work and Pensions (DWP) commissioned the National Centre for Social Research (NatCen) to explore how the new format of telephone assessments were experienced by claimants. We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. This document/publication is also available on our website. Again, logistic regression was used to understand better the factors that explain claimants preference for each of the three assessment channels over the other channels or having no preference. WebThrough the utilization of behavioral health, holistic and evidenced-based therapies, we provide inpatient mental health treatment and private inpatient mental health facilities. Those reporting no mental health conditions would feel more comfortable having a video assessment (61 per cent) than those with mental health conditions (52 per cent). Base: All respondents who answered this question (n=1072). A health professional will carry out your assessment - they'll write a report and send it to the DWP. Daisy2016 Forumite. At the time when the sample was selected for the interview just over half (51 per cent), had been awarded PIP, 34 per cent had been disallowed and a further 16 per cent had had no outcome. Preference was, however, highly associated with the outcome of the assessment. you can't plan a route to an unfamiliar place yourself. As a claimants assessment outcome appears to be the largest driver of telephone or face-to-face preference, the preference of these claimants may change once a decision has been made but when controlling for their previous assessment experience, gender, age and health conditions, the difference between their likelihood to favour telephone (44 per cent) or face-to-face (36 per cent) assessments is not significant. In some cases, you might be able to argue that they are discriminating against you. In every other age group, but particularly for those aged 35-44, male claimants were more likely to prefer telephone assessments. Babyroobs is right they are turning down more than they award at the moment so just be prepared to make a mandatory reconsideration. Here is a sample PIP question on mental health: Do you need help from another person to plan a route to somewhere you know well? In total, 94 per cent of claimants were satisfied with how the telephone assessment was conducted. PIP can be paid to those who are in and out of work and is not dependent on a persons financial status or National Insurance contributions. Furthermore, men were more likely to seek additional support (52 per cent) than women (44 per cent). PIP assessment questions on mental health, find it difficult to do regular tasks or get around because of a physical or mental illness which you can make a claim whether you get help or support from another person or not, have found these things challenging for 3 months and expect it to remain for another 9 months, typically be living in England, Scotland or Wales when you register, have lived and stayed in England, Scotland or Wales for at least 2 years, unless youre a refugee or an immediate family member of a refugee. Weighting refers to statistical adjustments that are made to survey data after they have been collected in order to improve the accuracy of the survey estimates. Reasons for preferring a telephone assessment included finding it easier/more comfortable, not needing to travel and it feeling less stressful. Nine in ten claimants (90 per cent) reported that the assessor called on time. Make any notes of changes to your condition, Make notes of anything you feel you want to say, which you havent put on your form. The physical examination will make you engage in physical movements to show if you are capable of moving some limbs. All individuals who apply for either ESA or UC due to a health condition and/or disability complete a capability for work questionnaire and provide medical evidence as part of their claim. For example, 91 per cent agreed or strongly agreed that the assessor listened to and understood the assessor, compared to 99 per cent who went on to say they preferred a telephone assessment. Those that did tended to report difficulties hearing or being heard over bad lines or the lines cutting out. Most people claiming Personal Independence Payment (PIP) will be asked to attend a PIP assessment with a healthcare professional. You may qualify for the Daily living difficulties part if you need help more than half of the time with things like: Preparing or eating food How are gambling and mental health conditions linked? she had her assessment 2 months ago, but since than she has been assaulted, is back on quetiapine and her mental health is so much worse than when the assessment was done. Cost-of-living crisis and your mental health. Women were also more likely than men to say they would feel nervous (22 per cent compared to 12 per cent). Claimants who said that they would feel uncomfortable or very uncomfortable with having a video assessment were also asked for their reasons. she had her assessment 2 months ago, but since than she has been assaulted, is back on quetiapine and her mental health is so much worse than when the assessment was done. Claimants who reported a mental health condition were significantly less likely to prefer video assessments than those who did not report a mental health condition. Just over three quarters (76 per cent) of claimants agreed that they were able to explain to the assessor how their condition affected their daily life. You are most welcome to join today! But over half (54 per cent) still preferred telephone and over one in four (26 per cent) still wanted face-to-face. Notably, nearly eight in ten (79 per cent) of those who said they preferred a telephone to a face-to-face assessment also said that there was no need for further improvements, compared to half (51 per cent) of those who preferred face-to-face assessments. Claimants who had initially opted for face-to-face over telephone were least likely to change their view at this stage. What do you put on a PIP form for depression? Unweighted base: Claimants who said they preferred telephone assessments only (n=368). Those undergoing a reassessment were also more likely to seek help (35 per cent) than those making a new claim (28 per cent). Eight in ten (80 per cent) of claimants recalled previously experiencing a face-to-face assessment, particularly if they were taking part in a reassessment (96 per cent), but also those submitting a new claim (64 per cent). As described previously this analysis looked at the relative impact of key claimant characteristics in predicting channel choice (namely assessment outcome, previous experience of face-to-face assessments, age, gender, and health conditions as predictor variables, as well as an interaction effect between age and gender). Almost half (46 per cent) felt that video calls would allow them to see the assessor and build rapport. You need to show that you need help with activities on more than half the days in a year in order to be eligible for the program. London should she ring pip and update them about this they make a decision?england Those who were awaiting further assessment or had a stated preference for face-to-face assessments were less likely to feel they were able to explain (91 per cent and 86 per cent respectively). When then asked which of the three channels a claimant would prefer for an assessment, 13 per cent of claimants selected a video call. Furthermore, claimants who did not report mental health conditions were more likely to be satisfied with their assessment (78 per cent), than those with mental health conditions (69 per cent). Again, those who went on to say they would prefer a face-to-face assessment over telephone were more likely to say they would have liked more information on what to expect (29 per cent) than those who were happy with telephone or expressed no preference (both 19 per cent). According to DWP records, two thirds (66 per cent) were making a new claim while the remainder were undergoing a reassessment. This report presents the key findings from the surveys of claimants who took part in a telephone health assessment as part of their benefit claim for Personal Independence Payment, Universal Credit (UC) or Employment Support Allowance (ESA). Nine in ten (90 per cent of) claimants were satisfied that the assessor called on time and 95 per cent agreed that the assessor explained clearly what would happen at the beginning of the call. Other reasons included wanting face-to-face contact (24 per cent), questions not being tailored to claimants circumstances (21 per cent) or general discomfort or emotional difficulties undergoing the assessment (19 per cent). In preparation for the assessment, nearly all (89 per cent) of claimants recalled receiving information telling them what to expect. Each article is written by a team member with exposure to and experience in the subject matter. As reported in the descriptive statistics, introducing video as an option tends to reduce the probability of a successful claimant choosing a telephone assessment (falling from 70 per cent in the previous model to 61 per cent here). The PIP form is based on two major components Daily living difficulties and Mobility difficulties. Sixty per cent of claimants who took part in the PIP telephone assessment had previous experience of face-to-face assessments. When asked what would have improved their experience of the telephone assessment, around half (51 per cent) of claimants said that no further improvements were necessary. The most common reasons reported were issues with the assessors behaviour (29 per cent) and having insufficient or limited time to understand and/or provide answers to the questions (21 per cent). Assessments will now either be paper based or telephone. You are most welcome to join today! Unweighted base: Claimants who were comfortable with video assessments only (n=406). Notes on what you want to explain during your assessment. These predicted probabilities may therefore differ from the percentages presented in the section above, depending on the extent to which the co-varying factors influence the relationship between the key characteristic of interest and a claimants channel preference. Try not to just yes or no to the questions. Manage Settings The survey also set quotas for the number of interviews required by key variables (age, gender and the outcome of the assessment). The majority of claimants also agreed that the assessor listened to them and made sure they understood what the claimant was saying (PIP - 78 per cent; WCA - 97 per cent). The predicted probability of choosing a video call was consistently low across both the LCWRA group (14 per cent) and those awaiting further assessment (12 per cent). You will need to contact the assessment provider and request a home assessment. This publication is available at https://www.gov.uk/government/publications/claimant-experience-of-telephone-based-health-assessments-for-pip-esa-and-uc/claimant-experience-of-telephone-based-health-assessments-for-pip-esa-and-uc. Note: Some claimants provided multiple responses. For PIP claimants only the assessment outcome was a significant predictor of claimants preference from a choice of three channels - claimants with an assessment award were more likely to prefer telephone over face-to-face assessments. Can I cancel something I've done when I'm unwell? Unweighted base: Claimants who felt they could not explain their condition only (n=186). Claimants who said that they would feel uncomfortable with having a video assessment were asked why they held this view. Compasss virtual programs are open to individuals ages 13 and up and offer age-specific and condition-specific programming. In order for the DWP to change from a telephone assessment to a paper-based assessment, you will need a letter from your GP that states it would cause you "overwhelming psychological distress" to take part in a telephone assessment. A multivariate analysis of the key drivers of preference for either a telephone, face-to-face or video assessment are presented in the Section on Preference for Assessment Channels. You can be eligible for the PIP benefits if you are aged 16 and your State Pension age. 64 Posts. Those who preferred a face-to-face assessment reported a range of reasons, the most common being that they would be better able to explain their condition, finding it easier/more comfortable to speak to someone in person, could communicate more easily and build rapport with the assessor. WCA claimants also wanted more information prior to the assessment or improvements to the conduct of the assessor. Home PIP, DLA, and AA If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. Men were also more likely to prefer a telephone assessment, but not to the same extent as women. Around three quarters (76 per cent) of claimants reported no difficult topics. a friend of mine has been on pip for 2 years. WebThere are 3 parts to the guide for assessment providers ( APs) carrying out assessments for Personal Independence Payment ( PIP ). Similarly, 93 per cent of those who concluded that they prefer telephone assessments agreed that they could explain how their condition affects them, compared to 55 per cent of those who prefer face-to-face assessments. Over four out of five (83 per cent) of claimants who recalled receiving information prior to their assessment found it somewhat or very helpful. 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