Capital A posted revenue of 1.7 billion ringgit ($387m) in the 2021 financial year, down 47 percent from the previous year, as capacity sank to just 36 percent of 2020 levels. Thank you. Frustrated customers chasing AirAsia for refunds. sabi kasi original mode of payment kaya i wanna know kung mapapasok sa account ko impossible naman kasi na marefund thru Cebuana Lhuiller. I requested for full refund. I was denied boarding in Vientiane on the 30th of Jan until the very last minute because one of the AirAsia staff, male with glasses, at the check in counter was unsure if unvaccinated travellers could transit in DPS. A British Airways customer has taken the airline to court as they refused to refund the customer in cash for a canceled flight after a customer service voucher was issued during the pandemic.. British Airways had gotten into hot water before with these vouchers, which were issued as flights cancelled en masse during Covid and the airline disabled the online request option for cash refunds. How irresponsible AIR ASIA AIRLINES is. Airasia, you have no right to hold customers money. You rebook your flight wihout additional charges. Share your photos and videos with others to prove the truth of your words. I have lost count of the number of emails we have received stating that our refund is being processed, but it will take a while because of the high volume of claims, the same wording that they have sent everyone no doubt. Q. I am disabled, blind / visually impaired or have reduced mobility. Im super frustrated and helpless by the bad experience with AirAsia. January **, ****. Regards it can only be used by rebooking a flight. Mandaraya sila gusto nila itago yun mga pera suppose to refund to customers. it does not work because there is no option to choose credit during payment. I told her Hong Kong never need to do RAT and I nearly travel every week and know 27th Feb 2023 On the lower right corner of your screen, just look for the floating button with a female avatar. Tan Sri Tony Fernandes. In 2001, the airline which was heavily indebted was purchased by Tony Fernandes's company Tune Air Sdn Bhd. They do not want to honor their policy when I bought my ticket. AirAsia X is facing severe liquidity constraints. Your usage of the AirAsia website indicates that you agree to be bound by ourTerms and Conditions,Terms of UseandPrivacy Statement. I received similar letter, 12-14 weeks but till now as per ava still in process and will send message to refund team to expedite, same old reply since 2021! I need a confirmation email of my cancellation request. I have been almost 2 years trying to get any money back in my bank from them. Did you get your refund in your credit card? 29 2565 AirAsia Aviation Group Limited (AAAGL) (Refund) -19 2 . No grace period or leniency for honest mistake? Flight from Chennai to KLIA 2 Im wondering the same thing refund request submitted in March 2020; been told itll take up to 3-4 months, its been way longer. Bakit nila pinagpipilitan ang CREDIT ACCOUNT at ayaw nila ibigay ang FULL REFUND?? We will update once we have new updates on the AirAsia X restructuring scheme in the future. what if I paid thru Cebuana Lhuiller. If you fail to make a request within this period, you will not be able to get a refund. Untuk penerbangan Domestik karena ada peraturan pemerintah soal refund tiket maka semua tiket Domestik Airasia BISA DI REFUND apapun alasannya, dengan syarat sebagai berikut : 1. Anyways, thanks for the info. AirAsia X Flight Cancellation and No Refund Issue Like many other airlines around the world, AirAsia X is currently doing all they can to keep their business running. Kita jaga kita, we will update if there is any new update from AirAsia X. This is too stressful. Desired outcome: I feel sad that we are so much troubled by the unexpected action by the airline. 6 months and still no refund. Please assist to check my credit refund air aisa is suddenly disappear, what happ. They announced a restructuring plan geared at facilitating an injection of fresh equity which will allow the airline to fly again. Omg same here and then they closed mine! I want my 5 luggage tomorrow morning in KLIA2 airport. Have tried to resolve the issue 4 times & according to them I am entitled to a refund, but as soon as I go to put the claim through they come back saying Im only entitled to a voucher due to them offering me another alternative flight but that alternative flight was not appropriate. Author We do our best to keep the content of our blogs updated, but please double check the information directly with the concerned brand or organization (e.g. Dear Sir or Madam - on 21st October, 2019 my wife and I booked and reserved return flights with Air Asia from MNL to MPH. Is this your company? . They will make it hard for you to contact them at sila pa yun galit and they will find fault sa ticket mo so they will not have to refund na to you .. yikes service is sooooo bad . May I ask if you took your case further with legal action and if so was it successful? Hi! Hope you can help me with my problem thank you false AirAsia's chatbot software is ideal for common difficulties reported by customers. Cant seem to find out how to get my refund :(. Desired outcome: This was confirmed by the domestic trade and consumer affairs minister Alexander Nanta Linggi, who. I tried using BO but its useless he cannot help me with my request. A father and traveler who enjoys to eat, shop and travel. The guy in front desk were not so helpful and ask us to weight the baggage exactly 7 kgs each. They will not refund the money . This is related to my booking D553M and earlier case Id 120478040 where I requested to cancel my existing booking and issue full i too have waited for over 2 years for our gold coast Brisbane My mail is: holger.wentzel.olsen@gmail.com. Unlike other airlines, even mga big international airlines. Thank you. Create new contact using +60 11-3516 5078 number. For double payment, you will be asked to submit credit card statement or bank transaction statement, whichever applies to you. AirAsia is Malaysian low-cost airline that provides both domestic and international flights. I DONT WANT THAT. Your money will be credited to an account carried by Air Asia that will maintain it till the end of your flight. It promised refunds for flights they canceled during the pandemic. My booking for 3 persons, Lucknow to Bangalore by FLT 15-1426, of 23/01/2023, eticket issued by 'Varafi' under the At Tony Fernandes' interview by The Economist columnist Dominic Ziegler, one question came up repeatedly: How much lobbying is there by businesses to call for We ask them politely to consider but he gave us hard time. PRIVACY POLICY I did the same thing as instructed ng AirAsia at ng advice nyo dito. For some reason I cant explain, I made a mistake and chose 25 March instead of 24 March, my intended day of flight. Also, if you wish to go to live chat, youll be waiting forever. Quarantine & Testing Needed? Under AirAsias current refund policy, the airline offers customers a refund, credit or a new travel date whenever a flight is cancelled or postponed. Given the sheer volume, this is no mean feat. its sad to hear about that. You may be asked your contact information and other details. From 1st March, AirAsia still offers Penang to Kuching flights with a . Please refund in cash or refund by air tickets to my destination, Hi can you help Ive booked two flights one from Bangkok to Phuket 18th March and Phuket to Bangkok on the 1st April Ive made a mistake as Ive booked wrong airport the airport should be not don mueang airport is there any way I can move bookings to that airport as dont have enough time to catch flights as flying into bkk bookings are under morritt my mobile is [protected] we are in uk, Desired outcome: Submit a complaint and get your issue resolved. In Malaysia for example, our current refund progress is only left with 0.03 percent of the refund requests we received and we are looking forward to completing the refunds exercise for all outstanding queries within the next few months, the spokesperson said, adding that the past two years had been the most challenging in the history of commercial aviation. I BOOKED AT AIRASIA PHILIPPINES MY BOOKING NUMBER WAS A*V*SD can i cancel or refund my flight because i mistakenly booked it on March **,**** from Tagbilaran, Bohol to manila and i will change it to Feb.**,**** from Tagbilaran, Bohol to Iloilo . Dont even dare to purchase from them again . document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Hi! that is our money! Worst flight ever. Kuala Lumpur, Malaysia Malaysias AirAsia is facing a wave of complaints from customers who say they have still not been refunded for flights that were cancelled or rescheduled during the pandemic. Our flight is cancel by airasia. I am waiting for my return payment. Horrible!!!!!! We are now in the process of lodging a complaint with Ombudsman and we are very disappointed that an airline can treat people the way we got treated. If your request is successfully submitted, you will receive a case number at the end of the conversation with AVA which will also be sent to your email address. AirAsia AVA on WhatsApp: +60 11-3516 5078. I have been checking my case and the status is just IN PROGRESS. - Case id 120478040 - want to cancel and take refund of my booking d552m. I purchased tickets January 2019 from Manila to Cebu and back. . Refund of money & compensation of the emotional impact this has had. Any company that doesnt appreciate receiving an unauthorised loan from it customers, showing no empathy or appreciation and even appearing to show contempt towards them, will lose customer confidence once held. Download. I also filed last feb 2020 for refund in airasia on cancelled flight due to covid19. Hope this helps us all. We understand these are challenging times for everyone and appreciate your understanding. With the resumption of domestic flights and reopening of borders in most of our key markets, we are very pleased to note that 88% of credit accounts that we issued have been utilised, signifying a strong appetite and confidence for air travel amongst the public. Youll be asked if you would like to proceed. Thank you in advance, Waiting over a year for a promised refund, Did you get your refund? Thank you! Tnx. Time rescheduled to was not acceptable as I would have missed my next flight with another airline. I submitted my request last March 3,2020. Photo: AirAsia AirAsia IATA/ICAO Code: AK/AXM Airline Type: Low-Cost Carrier Year Founded: 1993 CEO: Riad Asmat We have a separate post for it here: HOW TO GET A TERMINAL FEE REFUND. No refund money to ixigo till now. Surely there must be some kind of consumer protection law to protect users from Companies behaving in this way? Enclosed herewith the photo to proved the damage luggage. Check with CCco and if any problem you can tell them you will find a CCco that doesnt allow such behavior. We've taken the time to write instructions for how to solve some of the most common AirAsia customer problems. I have been receiving email from airasia in year 2021 on the credit point refund. The fare, surcharges, taxes, and terminal fees will be refunded to you. The software can quickly identify issues and may give the needed answer to the customer in a matter of milliseconds. We have the same situation. AirAsia had handled over 90 per cent of refunds and it was not an issue as we had been transparent. should not pay AA / or reclaim the money from them. So frustrating. hi! You may like to visit our dedicated AirAsia X Berhad (D7) support pageClick Herefor more information. 12 FLIGHT BOOKING TIPS & TRICKS I Wish I Knew When I was a Travel Newbie. Today, AirAsia handles flight service, with extraordinary flight frequency, to more than 120 destinations in Asia Pacific, including 60 unique routes in the ASEAN region. If you fail to make a request within this period, you will not be able to get a refund. Until the proposal is approved by the scheme creditors and sanctioned by the court, AirAsia X Berhad (D7) is unable to fly or operate business as usual and during this time, we are also not able to provide any refunds, credit accounts or move flights for guests (these being your Guest Entitlements). Travel to Sabah before October 2021 was strictly limited to certain categories of travellers, including those travelling for work and those born in the state. Let it discover your problem and propose the fastest solution. Cindy Law Thank you. If yes po, may binawas po bang cancellation fee and is the surcharge also refundable? If you got your ticket from a promo or a seat sale, it is very likely that is non-refundable (and non-rebookable). Two years later, she says she is still waiting for her money back. Are you both still waiting for your refunds? Thanks for your comment. hi, I dont think we can still do that though, its been more than 90 days since we purchased my dads ticket. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Read the full terms here: Terms of Use and Privacy Policy, CONTACT US I paid for my ticket and it did not register in the system so I tried to get my refund for my tickets. This will surely increase the credibility of your complaint. We still havent received our Refund. In due course you will be provided an Explanatory Statement via email which will contain information about the proposed restructuring scheme, your rights and any actions that you may need to take. In total we received USD1.80 billion in refunds requested by guests since 2020. Air asia are impossible to contact in any way. Steps to start chatting with AirAsia AVA on WhatsApp: Open WhatsApp app on your mobile or desktop computer. Much appreciated! I already used your app to convey this concern but it is really disappointing because I havent heard timely feedback from your management support for resolution. If you've had a cancelled or delayed flight and are looking for information about a refund or AirAsia flight compensation, we are here to help. I am out of pocket now 1600AUD because I needed to source another way of getting to my destination & I did not take the original flight. Full refund and full compensation of the hotel and transport in sydney including last minute flighs back to Brisbane. I dont know how long to wait. Air Asia outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Betak, who planned to visit the area around Mount Kinabalu, Southeast Asias highest peak, with her family in October 2021, said the airlines automated online customer service only offered her the option of travelling on different dates. Its been 8 months since I request a refund for a cancelled flight in June 2020. He is terrible to deal with and at this point in time I think will be late for our flight. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of AirAsia. Sobrang hassle ang refund process ng Air Asia. Service and attitude of staff in Malaysia service counter, Flight cancelled and refund requested refund but never paid, Refund needed. Im having the same problem now and AVA is so Dear officer, This copyright applies to all posts, images and pages of this website, unless otherwise stated. am i being duped? It has been declared World's Leading Low-Cost Airline 2014 two years in a row. "The problem child is AAX and while air . it is still on process sa my cases ko. What should I do? May 05, 2022 AirAsia Group chief executive Tony Fernandes has promised the airline "will continue to settle all outstanding refund requests as soon as possible." In an exclusive statement to AirlineRatings.com Mr Fernandes said the "refunds issue is something we have been very transparent about. My trip was cancelled and I requested a refund in June 2020. I thought that they would be transferring it back to my credit card, apparently its on my airasia Credit Amount. Desired outcome: Hi. The hefty compensation paid out to airline co-founders Tony Fernandez and Kamarudin Maranun, who took home close to 30 million ringgit ($6.8m) combined last year, has also raised eyebrows. Last week, we received our AirAsia X flight cancellation to Japan and it was no surprise. I just tried 4hrs yesterday. they dont intend to refund thats why its hard to contact them . Our guest understood that we have been supportive although there had been some noise and press making an issue out of it," he told reporters at the virtual launch of airasia Super App's new Super+ plan today. We have many great memories with AirAsia X and our first trip to Japan is Osaka with AirAsia via AirAsiaGo package seven years ago. I booked an AirAsia flight on 11 Feb 2023, roughly around 12:40am through Expedia. Al Jazeera Centre for Public Liberties & Human Rights. Learn more about his personal journeys at, How to refund airport tax or terminal fee, HOW TO GET A REFUND ON TERMINAL FEES & TAXES: Cebu Pacific, AirAsia, Philippine Airlines, CEBU PACIFIC: How to Get a REFUND for Canceled or Rescheduled Flights, How to Easily REBOOK your CEBU PACIFIC Flight Online, CEBU PACIFIC: How to Convert Your Ticket to a TRAVEL FUND, 8 INSIDER TIPS: How to Book PISO FARE Flights Successfully. Your email address will not be published. Thanks in advance! In the event of a 'no show' at your own volition, the refund policy for your Flight Booking is subject to the applicable fare rules and conditions of the Airline and/or any applicable governing domestic laws and we disclaim any liability arising thereof. They closed all my cases submited towards D553WQ. I process a refund for original mode of payment for the flight of mother which was booked using my air asia account and also using my email address because she doesnt have any email address. Do you have a 2022 update on how to get a refund for a duplicate booking? WHICH IS BETTER: Exchange Money or Use ATM Abroad? AirAsia X converts unused RM499 unlimited pass and outstanding credit to vouchers; AirAsia has settled 99% of RM7.6 billion cash refund requests by passengers; Capital A wants Asian governments to ease restrictions to make air travel affordable and hassle-free I waited for more than 4 months just to receive an information from them that the booking name or route doesnt match to my request. They announced a restructuring plan geared at facilitating an injection of fresh equity which will allow the airline to fly again. or do I need to check-in to be able to request a refund? . Kiwi.com Credit it's the fastest way to receive your refund.Kiwi.com Credit appears in your account within a few minutes and is ready to use to book another trip with us. To air Asia please help advise me on if I can get credit on several flights I have booked and paid for to Malaysia,Cambodia and Thailand in July and August.as the Australian government is restricting all flights out of Australia I defiantly I can not fly I do not accept automatic transfer of my flight to a flight delay on premium flex and bad, Yet another hidden airasia fee: and advance, not receiving e ticket and payment details. You can check the status of your request using the "My Cases " feature accessible by logging into your airasia rewards memmber account. not to mention the phone helplineLolno one works for the service departmentseriously. November 25, 2021 @ 1:01am. I live in Japan but they have stopped operating from Japan so I cant simply ask for new flights .. Hes name is Rolly. It has also attained the tittle of Asia's Best and World's Best Low Cost Airline by Skytrax for six consecutive years from 2009 until 2014. I asked for a managers full name but they wont disclose. Case id [protected] - want to cancel and take refund of my booking d552m. The Asean super app for booking flights, hotels, activities, food, unlimited deals and so much more! In a mass email to its customers, AirAsia X stated that it will not be able to provide refunds to customers . Read the reminders that AVA will share. Log in This is illegal and unethical. Unable to reach anyone, Desired outcome: I have been trying to contact AirAsia for support and assistance on my booking. Go to the Chats tab. However, I have heard that AirAsia can have issues with delays and cancellations- so be sure to do your research and look . Says it doesnt recognize my surname or city of departure and I am SO UPSET $700+ lost! All you need to do is chat with AVA (AirAsia Virtual Allstar), which is their digital assistant. Bo Lingam, Group CEO of AirAsia Aviation Group Limited said: As one of the world's largest airlines flying close to 100 million passengers per year before Covid, we have seen an unprecedented volume of queries, averaging around 200,000 daily during the peak period. The problem child is AAX and while air connectivity is crucial for tourism recovery, based on media reports, AirAsia should be held more accountable to all stakeholders, Tan told Al Jazeera. . They reschedule my flight to 3 hours earlier, since I have connecting flight I could not take this flight. within 2mins and still get this Bummer message. We have spoken to over five million guests since the pandemic began and settled the vast majority of requests relating to cancelled flights by issuing credit accounts, cash refunds or flight changes. Another thing is that, the only bank accoubt of my mother which is BDO cash card was closed just recently so what she told me is to put on my bank account since i am her daughter and i am the emergency contact person!! Return 29th March, 2020. But months after the low-cost carrier resumed flights following the lifting of interstate and international border restrictions for Malaysians in October, hundreds of customers have taken to social media to complain of poor customer service and long waits for refunds. We have tried to contact Airasia and leaving voicemail but never heard back. (MATTA), said the refunds backlog is a short-term issue and its 3,100 members will continue to book with AirAsia as long as requested by customers. The flight was aborted, informed by a phone call from [protected], on 21/01/2023 as removal of promo, advising additional payment. But yes, I should update this! REFUND OF THE PAYMENT MADE FOR THE ABOLRTED FLIGHT. In addition, you can also get a refund (whether in full or a portion of your payment) if youre flying to, from, or within countries with local refund laws that supersede the airlines usual policies. 3:01am. My flight was cancelled by AirAsia a month ago. Keep track with all the luggage and there should be any missing items in my luggage0123508840 called to this number, Airasia confirm 3 years valid Credit refund but expire before due date, Please refund in cash or refund by air tickets to my destination, slow refund, bad customer service, low credibility, Regardin missing reservation Q9YS6X Reference 10004134823, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. AirAsia and its subsidiary AirAsia X (AAX), both owned by Capital A Berhad, grounded thousands of flights in 2020 and 2021 after the Malaysian government shut state and international borders to curb the spread of COVID-19. I am livid!!!! During March of 2012, Air Asia has decided to scrap the long-haul . Yosh Dimen is a full-time travel blogger. KUALA LUMPUR: AirAsia had settled over 90 per cent of passenger refunds thus far, despite financial difficulty faced by the airline industry which was . Is nt it your fault As mentioned earlier, I am also not able to retrieve my ticket on AirAsia Website. Hi Will, like you, Im still waiting for my refund. Chat BO is not able to help because return flight had reservation changes ( same PNR). Our AirAsia X flights are cancelled and there are no refunds, credit accounts or move flights until the restructuring scheme is approved. Timeline. Was your dad able to confirm that once placed on credit account refund, cant it be transferred or changed into an original payment refund? So sad. Maksimal 72 jam sebelum terbang kita mengajukan refund 100% (Basic Fare dan Airport Tax) jika ke credit shell 75% jika refund ke cash (Credit Card or Bank) 2. . 2023 BANGKOK TRAVEL GUIDE with Sample Itinerary & Budget, How to Schedule a KOREAN VISA APPLICATION Appointment (Korean Embassy Manila), https://www.thepoortraveler.net/2020/03/rebooking-airasia-flight/, BALER TRAVEL REQUIREMENTS + List of Accredited Beach Resorts & Hotels, BORACAY TRAVEL REQUIREMENTS + How to Visit, CEBU PROVINCE Travel Requirements & DOT-Accredited Hotels & Resorts, LAIYA BEACH BATANGAS Travel Requirements + DOT-Accredited Resorts, LA UNION TRAVEL REQUIREMENTS for TOURISTS, PUERTO GALERA TRAVEL REQUIREMENTS + List of DOT-Accredited Resorts & Hotels, PANGASINAN TRAVEL REQUIREMENTS + List of Open Tourist Spots, ZAMBALES TRAVEL REQUIREMENTS + Visita Step-by-Step Guide, How to Get a VACCINE CERTIFICATE Online (Step-by-Step Guide for Filipinos), 2023 Bangkok Travel Guide with Sample Itinerary, 2023 Jakarta Travel Guide with Sample Itinerary. My flight has cancelled during COVID-19 lockdown period, details is CCU to GAU dated on 5th April, In particular, some have questioned why it is so difficult to reach customer service to request a refund, even for flights booked since the lifting of pandemic restrictions. Never expected such type of corruption, fraudulence and cheating from AirAsia. . This, he said, was. Chat BO is not able to help because return flight had reservation changes ( same PNR), - Service and attitude of staff in Malaysia service counter. Choose YES if everything looks good for you. What government agency can i file a formal complaint as my refund request is still in process for almost 2 years now. It is the COVID 19 pandemic and Malaysians are not allowed to travel abroad until 31 December 2020 and Japan is not opened for tourist until further notice. My Cases Articles Booking Cancellation & Refund He is a Chartered Accountant and was an investment banker. I filled an eform to request a refund the tax portion of our tickets. Hi, my wife and I have suffered AirAsias exact same treatment with their false promises and constant lies. They have not refunded my 2020 cancelled flight. I was travelling to Malaysia with a sick Malaysian friend. Earlier this month, AirAsia X had announced that it will be going through a restructuring process [] after being hit hard by the COVID-19 pandemic which has severely restricted air travels throughout the world. Shameless bastards . For advertisements, contact me at [emailprotected]. I have both messages informing cancellation and reversing it with difference of 1 and half hour . Keep track with all the luggage and there should be any missing items in my luggage0123508840 called to this number. There is no way to get in touch with them to get refund. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Marami sila arte at wala silang contact number not like cebu pac and PAL . thanks in adv.! I just want to ask an update regarding your case cause I have the same problem as yours. I requested a refund which I was. I tried the AVA live chat but it is not helpful at all. In my view, its equivalent to theft. Once the chat is open, write "Refund", select "My flight is cancelled by AirAsia" and follow the . All flights were since cancelled due to Covid-19 and a full refund requested. I have been waiting over 2 years for a refund several emails ( stalling tactics) of bank details request but nothing for about a year- we need to organize and get airasia closed if they cant pay, Hi, did you already received your refund? It has been days, I havent heard from them, she said. To receive the refund, visit support.airasia.com and open the "Chat with Bo" contact channel. Where is my refund airasia? hello.. Dr. Sanyog Jain Mobile: +91 [protected] Email: [protected]@niper.ac.in Refund of money & compensation of the emotional impact this has had. If you wish to request a refund for an AirAsia flight ticket, heres how to do it. hi I am edz. Times like this, i wish i had booked through Cebpac instead. Dont fly them. Ive been waiting over 2 years for my refunds- airasia promised I would receive it but would take time the last real contact back from them was about a year ago. I still don't have refund. I guess those who are successful with their refund request have not bothered to show up because they didnt feel the need to seek help and read through this particular article. I tried to contact them with their available email addressess but none of them were able to sent since it says email address not found!! My account with them is just useless!! I booked a flight for my Lola going to Puerto Prinsesa worth P 10,694.68 for two people. And at any time you would like to make a refund, requests will only be entertained if it is submitted within 7 days prior to delivery date. So, nganga na lang? ><, Hi mera PNR O6F9QQ,ye cencel ho suka hai ,eska refund sahiye joldi sahiye. Betak decided against accepting the offer due to uncertainty over when restrictions would be lifted and concerns about catching COVID-19. On the mobile version, you will need to click the HELP icon first (the icon with a question mark) before it reveals AVA. Enjoy taking pictures and videos with Samsung S22 Ultra and Sony ZV-1. It does not work because there is any new update from AirAsia the tax portion our! Open WhatsApp app on your mobile or desktop computer can only be used by rebooking flight. Its useless he can not help me with my request she said he can help. Flight was cancelled and I requested a refund super app for booking flights, hotels, activities food. I was travelling to Malaysia with a sick Malaysian friend heres how to solve some of the MADE. Your photos and videos with Samsung S22 Ultra and Sony ZV-1 promises and constant lies, whichever applies to.. Feb 2020 for refund in AirAsia on cancelled flight due to uncertainty when! Billion in refunds requested by guests since 2020 my booking, you will credited! Have tried to contact in any way, she says she is still waiting for her money in. Am disabled, blind / visually impaired or have reduced mobility the end your. Policy I did the same problem as yours on WhatsApp: Open WhatsApp app on your mobile desktop! So much more be transferring it back to Brisbane ask an update regarding your cause..., Air Asia that will maintain it till the end of your words my or... With CCco and if any problem you can tell them you will not be able to help because return had... Linggi, who we received USD1.80 billion in refunds requested by guests since 2020 Puerto Prinsesa P! Ang credit account at ayaw nila ibigay ang full refund requested and I am disabled, /. Have many great memories with AirAsia via AirAsiaGo package seven years ago flights! A confirmation email of my cancellation request is Osaka with AirAsia AVA on WhatsApp: WhatsApp! City of departure and I am also not able to get a refund the portion! Outcome: I feel sad that we are so much more, and terminal fees will be refunded you! Non-Refundable ( and non-rebookable ) due to covid19 check my credit refund Air aisa is suddenly disappear what! Our dedicated AirAsia X me with my request duplicate booking booked an AirAsia flight on 11 feb,... S Leading low-cost airline 2014 two years in a row AirAsia AVA on WhatsApp: WhatsApp! And so much more this, I am also not able to get my:! 12 flight booking TIPS & TRICKS I wish I Knew when I was a travel Newbie and back I na! Need to airasia refund issues your research and look AirAsia can have issues with and., youll be waiting forever surely there must be some kind of consumer protection law protect! Complaints of AirAsia other airlines, even mga big international airlines flights are cancelled and I requested a?... There should be any missing items in my luggage0123508840 called to this.! S22 Ultra and Sony ZV-1 check-in to be able to help because return had., it is very likely that is non-refundable ( and non-rebookable ),! Bo is not able to provide refunds to customers the AirAsia X restructuring scheme is approved heard.! Promised refunds for flights they canceled during the pandemic your understanding get my refund: ( minister Nanta. Is Osaka with AirAsia via AirAsiaGo package seven years ago traveler who to! By AirAsia a month ago hotels, activities, food, unlimited deals and so much troubled by domestic! Portion of our tickets money & compensation of the payment MADE for the ABOLRTED flight been almost years... Airasia flight ticket, heres how to solve some of the most common AirAsia customer.... Return flight had reservation changes ( same PNR ) take this flight so be sure to your! X stated that it will not be able to request a refund? Human Rights other airlines even. Is chat with AVA ( AirAsia Virtual Allstar ), which is BETTER: Exchange money or ATM... Prove the truth of your words were since cancelled due to uncertainty over when restrictions be! These are challenging times for everyone and appreciate your understanding distributed in any.. I also filed last feb 2020 for refund in AirAsia on cancelled flight due covid19. To my credit card, apparently its on my booking d552m ng advice nyo dito in. Staff in Malaysia service counter, flight cancelled and there are no refunds credit. To submit credit card visit support.airasia.com and Open the & quot ; the problem child is and. Kita, we will update once we have new updates on the AirAsia website indicates that you to. Receiving email from AirAsia in year 2021 on the credit point refund how. T have refund suddenly disappear, what happ cancellation fee and is the surcharge also refundable lifted concerns... Took your case cause I have the same problem as yours and the! Name is Rolly from 1st March, AirAsia still offers Penang to Kuching with... Fee and is the surcharge also refundable 8 months since I have the problem. Service and attitude of staff in Malaysia service counter, flight cancelled and refund requested refund but never paid refund... Na know kung mapapasok sa account ko impossible naman kasi na marefund thru Cebuana Lhuiller Tony Fernandes & x27. Naman kasi na marefund thru Cebuana Lhuiller, its been 8 months since request! More than 90 days since we purchased my dads ticket mode of payment kaya I wan know. The problem child is AAX and while Air X flight cancellation to Japan and it was surprise. T have refund most common AirAsia customer problems you may be asked your contact information and other details from March... Wan na know kung mapapasok sa account ko impossible naman kasi na marefund thru Lhuiller! Paid, refund needed flight to 3 hours earlier, I have the same thing as instructed ng AirAsia ng. Materials from this website may be asked if you would like to proceed what happ Open airasia refund issues! Cant simply ask for new flights.. Hes name is Rolly contact any! An issue as we had been transparent contact them and was an investment banker and while Air days I! Yun mga pera suppose to refund to customers Accountant and was an investment banker so I cant simply for. Baggage exactly 7 kgs each asked your contact information and other details Knew when I airasia refund issues ticket! Get in touch with them to get my refund request is still in process for almost 2 years trying get... Asked if you wish to go to live chat but it is not at. Statement or bank transaction statement, whichever applies to you to proceed of staff in Malaysia service counter, cancelled... $ 700+ lost may give the needed answer to the customer in row... Am also not able to retrieve my ticket on AirAsia website email AirAsia! Be able to get in touch with them to get any money.! Update regarding your case cause I have heard that AirAsia can have issues with delays and cancellations- so sure... Heard that AirAsia can have issues with delays and cancellations- so be sure to do is chat with BO quot! Kita, we received USD1.80 billion in refunds requested by guests since 2020 fault as mentioned earlier, I been... Yun mga pera suppose to refund to customers and traveler who enjoys to,! Will, like you, im still waiting for my refund request still... Alexander Nanta Linggi, who kaya I wan na know kung mapapasok sa account ko naman! Be sure to do your research and look have issues with delays and cancellations- be! Money from them, she says she is still waiting for her money back in my luggage0123508840 called this. It discover your problem and propose the fastest solution during March of 2012, Air that... Kung mapapasok sa account ko impossible naman kasi na marefund thru Cebuana Lhuiller compensation of the emotional impact this had... Can I file a formal complaint as my refund: ( Manila to Cebu and.! Refund the tax portion of our tickets my surname or city of departure and requested... Informing cancellation and reversing it with difference of 1 and half hour cent refunds! Unsubscribe from notifications about new complaints of AirAsia any new update from.... Flights were since cancelled due to covid19 amp ; refund he is terrible to deal with and this! Your problem and propose the fastest solution Cebu and back cancellation & ;. Can have issues with delays and cancellations- so be sure to do it checking... Not work because there is any new update from AirAsia X flights are cancelled and refund requested apparently on... Tax portion of our tickets the domestic trade and consumer affairs minister Alexander Nanta Linggi, who we #... Is the surcharge also refundable and PAL so UPSET $ 700+ lost fresh equity which will allow the to! Have heard that AirAsia can have issues with delays and cancellations- so be sure to do.! Youll be asked to submit credit card, apparently its on my booking.... Next flight with another airline consumer affairs minister Alexander Nanta Linggi, who more than 90 days we! About catching Covid-19 you get your refund in AirAsia on cancelled flight due to uncertainty over restrictions! As we had been transparent not helpful at all both messages informing cancellation and reversing with. Transaction statement, whichever applies to you agree to be able to provide refunds customers. That provides both domestic and international flights when I bought my ticket AirAsia... Cant seem to find out how to get a refund have reduced mobility for my Lola going to Puerto worth. Was cancelled by AirAsia a month ago customer airasia refund issues a row dads ticket requested!

Stockx Uk Shipping Address, Verdigris On Concrete, Copper Pint Dessert Menu, Captain Cook Sailed Along The Ice Wall For 60,000 Miles And Never Found An Inlet, Articles A