0800 052 0422is Virgin Media's freephone number which you're able to call from either a mobile or a landline completely free of charge and still be put through to the main customer service line. If Virgin is found to have been at fault, it is obliged to comply with the findings of CISAS. Since the age of 13 I have been into sales. success. Opening hours are: Monday to Friday: 8am - 9pm Saturday and Sunday: 8am - 6pm Virgin Media live chat It's also possible to get provider support via forums, with many companies having dedicated staff on there or customers who can answer technical queries. Something to do with the Indian call centre going offline, going for tea or something along those lines. Contact number of Virgin Mobile Customer Service with opening times and when to call the helpline to avoid peak times. Box 730, Warrington, WA4 6WU, The Financial Ombudsman Service Exchange Tower Origin Broadband say their customer support roles are all based in the UK. Virgin Media's customer service hours are 8am to 10pm. 21:26. Youve got various options for getting in touch with Virgin, including a call centre or live chat. Virgin Media is to disappear from the high street after deciding its network of more than 50 retail stores will stay shut once the coronavirus pandemic lockdown ends. Sunderland Customer Service Very low Estimated wait until 10:00 Ultimately, many customers prefer the idea of UK-based customer service and it contributes to their choice of provider when they're comparing broadband deals. Sign up to receive unmissable offers and the latest news on TV, broadband, energy, phones and more. Customers of Virgin Mobile 's ( Virgin Media) Pay As You Go (PAYG) plans have been informed that the service is " ending " and it will be gradually phased out between October 2021 and January 2022. This will usually happen if were unable to find a solution within 8 weeks of receiving your complaint but can happen before that if we agree that the complaint cannot be resolved to your satisfaction. The cable and TV company,. You can read more about how we manage complaints in our Customer Complaints Code of Practice. Sometimes Twitter is an easy solution to a problem. Virgin Media's track record on broadband complaints in recent years is up and down, often hovering around the industry average. At the end of the call which was nearly an hour I thanked her for her help but suggested she tried to speak a little slower which may help. As their main point of contact, we're here to answer customers' burning questions and make sure everyone who gets in touch feels awesome about being with Virgin Media. Is there a list somewhere? Although, they weren't working yesterday, due to the snow. We're on a mission to be legends - for our customers, for our teams, across our contact centres. Available in London only. Amazing I thought! Post: Ombudsman Services: Communications, P.O. You can let us know of any complaints you have online, over the phone or by mail. They could pay us with a months free service for so many calls. To receive technical support for the different Virgin Media services you should contact the main customer service line on0345 454 1111. Although Gigaclear aren't explicit about having UK-based customer contact centres, a little detective work shows they probably do. The permissions of Consumer Credit Compliance Limited as a Principal firm allow UK Web Media Limited to undertake credit broking. It never ceases to amaze me how few people and . Textphone for broadband, TV and phone for new customers 0753 305 1809. Full fibre broadband in London just 17.99 per month, 17.99/mth for 24 months, then 19.99/mth. How to contact Virgin Media via Live Chat or messenger If you've got a quick question, you can use our Virgin Media messenger service. However, many of us will still prefer to pick up to the phone and call our provider. Virgin 150 Phone Number If you're hoping to reach Virgin Media customer service for free using your Virgin phone then you'll need to ring their 150 number. If you'd like to getVirgin Media's next generation 4K enabled set-top box call0330 165 6723. You must keep in mind that the Virgin Media customer service team is not 24/7, the Virgin Media customers operates at between 8am 9pm Monday to Friday and don't worry if you have a problems in the weekend because you can contact the team between 8am - 8pm on Saturday and 8am - 6pm Sunday. Here, we reveal who has won the 2023 Expert Reviews Best Broadband Awards across five different categories, as well as the Overall Award for best provider. Their Livingston Contact Centre opened in 1989 and is now their biggest call centre. Virgin Media Store Locations Barking Virgin Media, Pitch Outside Asda, Vicarage Field shopping Centre, Ripple road, Barking, IG11 8DQ Bedford 08005196803 Virgin Media, 5 Midland Road, Bedford, MK40 1PL Belfast 08005196804 Virgin Media, Unit 25 Castle Court Shopping Centre, Belfast, County Antrim, BT1 1DD Birmingham Perry Barr 08005196816 Their complaint figures have been up and down since their tumultuous entry into the rankings back in 2018, but they are now just above the industry average. . An open letter congratulating the CEO of Virgin Media, Lutz Schueler for perfecting the art of completely ignoring customers. I'm surprised that there hasn't been someone bleating "racism" though. Virgin Media has made it easier for customers to contact a specific service, for example, there is a different number for Virgin Media customers who have questions or problems with Broadband, TV and Phone customers but also have a separate customer service number for Virgin Media mobile customers. If you'd like to buy a Virgin Media product like broadband or TV you cancontact ourVirgin Media sales team on 0330 165 6723. Fortunately, thanks to the onshoring trend, there are plenty of UK-based options to choose from. You might find what you need on our Help pages. After hours chatting with a very pushy agent I decided I would go ahead with keeping the broadband but cancel the rest. We are independent of all of the products and services we compare. . Loved working for Virgin Media Telesales Agent (Former Employee) - Sheffield - 9 December 2022 Great company to work for. Get insider tips and the latest offers in our newsletter. All rights reserved. He wants to upgrade to a TiVo (we are still paying the 5 v+ charge plus the box is having problems tonight with recordings so I think it may be breaking. For Virgin Media customers who have issues with Virgin Media Broadband, TV and Phone customers can dial 150 from your mobile, and if you are using another phone then dial 0345 454 1111. As a complete comparison provider for TV, broadband and phone, we're set up to help people find a great deal and get switched. Trials . I really think this would help. However, the exact time depends on how you contact Virgin as the phone team and live chat teams have different opening hours. Dec 2, 2010. If you're a Virgin Media customer who wants to make a complaint the best way is to use the Virgin Media chat which will get you quick online response to your complaint. Web: www.ombudsman-services.org We also praise Hyperoptic for their customer service in our guide thanks in part to their outstanding Trustpilot reviews, yet their call centres are based in Serbia. Fortunately for all Virgin Media customers it is really easy to contact the Virgin Media customer service team and there are also many ways you can make contact with the team to ask questions about Virgin Media services and make a complaint if you have to. 17-02-2022 The telecommunications firm's plans to cut its number of UK customer service bases from eight to four . on 17-02-2022 21:22 I really need to speak to the UK call centre urgently and it is impossible to get hold of them. Learn more, Have I helped? Their methods seem to be working and they were ranked as the top provider for overall satisfaction with complaints handling and also had the highest number of complaints resolved on first contact in 2021 according to Ofcom's Comparing Service Quality report. That put an end to the use of 084, 087, and sometimes even premium rate 09 numbers for both customer service and technical support, with all media providers obliged to offer either a free or standard geographical rate number instead. To help you put these figures into context: I developed skills specifically for the role such as key listening skills, empathy, ownership . You can Contact Virgin Media using the official number listed here which is free for existing customers. I thought afterwards I could have helped her so much with her pronounciation if I spoke to her once a week on the phone, just general conversation. Find all Virgin Media shops in Wakefield. Google 'saynotto0870' and enter virgin media or 0845 454 1111. | Festive favourites streaming this December, Black Friday has arrived | Our hottest TV & broadband picks this November. We explain everything you need to know to effectively complain to Virgin Media's customer serivce. Welcome to the Digital Spy forums. Virgin Media (0345 454 1111) says try first thing between 8am and 9.30am. Because racism is nothing to do with it. Phone: 0330 440 1614 I don't do BAU.<br><br>HOW I DO IT<br>#1 - I think, plan, and execute in terms of operating models encompassing environment, people, process, and technology. DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. #2. Broadband Genie's helpline is powered by Dixons Carphone. Fed up with Virgin Media? what about doing what virgin mobile do and charge a flat rate of 10p a call for customer service.you always seem to be put through to a uk call centre and they have won the awards for best customer service 8 years running now(i think) if i have a problem its aways dealt with first time.im assuming the 10p is the reason you always get good help . Anyone who'd like to buy Virgin Media broadband should call0330 165 6723where you'll be able to receive detailed information about the different packages along with pricing and deals which are currently running. Cons Moved contract to outsource Its surprising how many problems can be solved by simply turning your TV box off and on again. Lost all connectivity? Note: The opening times for these lines will vary but call centres will have automated messages letting you know when they open and what options are available. Lockdown lifting life hacks: Virgin Media launches virtual assistant service and online tool to help Brits socialise strategically Read article Cardiff charity crowned 'Local Legends' for Covid-19 response Fast forward to today and I got a call from a UK team and that chap was excellent! Other ways to contact the Virgin Media customer service team. TalkTalk suffered a major customer call centre issue between 2014 and 2017 when a network of fraudsters in India claimed to be customer service representatives to gain access to the personal details of 21,000 customers. Cant find what youre looking for on our help pages? I cannot express the frustration at having spoken with 5 different agents tonight! Plusnet are true to their Yorkshire roots with their customer contact centres based in Leeds and Sheffield. London If the service is shown as down, you can rest assured our engineers are working to fix it as quickly as possible. I don't think I've ever had a problem with an Indian (or other overseas) call centre. In fairness, similar complaints are made about some UK-based call centres when we read reviews, so it isn't necessarily an issue isolated to offshore call centres. . If we're unable to sort everything there and then, well try to contact you by your preferred method once weve found a resolution. If youd like any more help or advice, you can talk to your local Citizens Advice Bureau (CAB) for free. First, try a different website or service to rule out a problem with the server youre trying to connect to. Its brilliantly painful, . Simply return to the browser you sent the message in to check and respond. Supportive Management great perks and incentives. If were unable to reach a resolution that youre happy with, then well send you a letter or email confirming that you can refer your complaint, free of charge, for independent consideration through Alternative Dispute Resolution. Copyright 2023 Digital TV. Remember, the majority of our customers find the help they need online without needing to get in touch. On Twitter, you can contact @virginmedia copy @MoneyTelegraph into your tweets so we are aware of your issue. This is the best way to contact the Virgin Media team via phone and be mindful of the operating hours for the different Virgin Media services. How do you Escalate??? Customer reviews on Trustpilot mention UK customer service, while they have previously advertised customer service roles based at their head office in Abingdon, Oxfordshire. I started my journey off as a customer service advisor for the cable part of the business. I went to confirm this (begrudgingly) and the chat had ended and I had to start all over again so I called up. Youll get an acknowledgement your complaint within 48 hours, and we aim to have your complaint resolved within 25 days. CISAS is impartial and will investigate your case. 0300 1239123 I started off with bikes then gradually onto cars and scooters. No complaints from me on any matter! Call: 0207 520 3814, email cisas@cedr.com or write to CISAS: Centre for Effective Dispute Resolution, 70 Fleet Street, London, EC4Y 1EU. No problem, simply get in touch and someone from our team will be happy to help. Cable.co.uk is operated and owned by Existent Ltd 2005-2023. Call0330 165 6723if you'd like to switch over to Virgin Media from another provider. If were unable to get through, well send you a text with our telephone number so you can ring us back when its convenient. ? I'm wondering if I cancel my dd would someone from the UK team call me and sort out the transition date for me? If you are a Virgin Media Broadband, TV or landline customer, you can track the progress of your complaint on My Virgin Media by going to the My Cases dashboard. The Virgin Media community has over half a million members. To illustrate, they confirmed at the beginning of the coronavirus pandemic they had prepared 2,300 call centre employees to work from home and were working to ensure more staff were trained on live chat as well. I can honestly say that it's been a great company to work for and I have learnt so much about myself. We found three companies who seem to have all their customer contact roles offshore: Hyperoptic, SSE and TalkTalk. The provider has major customer call centres in Plymouth, Merthyr Tydfil, Greenock, Darlington, North Tyneside and Doxford. been down since 12.30 on Tuesday 7th june every day I get a promise of the engineer working on the fault but when that time is near a new time for . Virgin Media live chat is one of the primary ways to contact Virgin Media when you have a question. Do you have a complaint about your broadband? Part Time Customer Service Advisor Job Openings Brakes Remote. If theres still no internet after that, then it may well be a network problem. We were told by an engineer who installed our Tivo box last year that the best way to get through to a UK call centre was to ring between 2 & 4 in the afternoon. You might find a fix on our Help pages. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. BT (0800 800 150). Click Mark as Helpful Answer or use Kudos to say thanks, on When you need to get hold of your broadband provider, you need to know the fastest way to do so. That's a good story and a reminder that good service should be praised but I'd be a little worried about any customer support person who asked for your password. Here are the broadband companies providing customer service from the UK. Copyright If you hit a queue just press '9*' and the app waits in the queue for you until an agent's free and you can be connected. Ring Virgin Media's main customer service line on0345 454 1111if you've got any questions about or problems with your Virgin Media home phone service. If you're interested in talking about getting Virgin Media then get in touch with one of our experts on 0330 165 6723. Once completed, I thanked her for her patience and she asked if I would talk to her line manager. If you're keen to get in touch using this method then simply head to Virgin Media's website and help section, and if it's available then a prompt should pop up. Cable.co.uk has access to some special offers with Virgin Media that you will not find on the providers own website. There is a growing number of customer contacts through webchat, however, with 11% off 2021 contact made using live chat over the internet. Choose Ltd is a limited company registered in England and Wales. Welcome to help centre. It used to be worthwhile sending a letter to the CEO marked "private and confidential", but this isn't as effective as it used to be now that so many people use it. This guide gives you aphone numberfor the most popular and widely requestedVirgin Media queries. This includes major providers like EE, BT and Sky, along with challengers like Direct Save Telecom and Zen Internet. Have a go. Virgin Media is a British telecommunications company, founded in 2007, which provides telephone, television and internet services in the United Kingdom. Number of employees: 1 to 10,000 Minimum contract size: Undisclosed Hourly rate: Undisclosed Contact details: Queensgate, Grange Road East, Birkenhead CH41 5FD Tel 0845 303 4333 Virgin Media's customer service team is on 0345 454 1111 for broadband, TV, landline and mobile customers. I spoke to a lady in India who went through a thorough procedure and then asked me politely if she could have my password. You can also complain by writing to Complaints, Virgin Media, Sunderland, SR43 4AA. Rather than Live Chat, it works like a text message conversation. Then go to the Virgin Media service status page and run a check on your postcode. Lost phone helpline 0345 600 0789. The biggest change to the cost of calling technical support came about in 2014 because of the introduction of the Consumer Rights Directive. How to make a complaint to the Virgin Media customer service team. Is your Virgin Media app not working as it should? And we'll let you know as soon as we think we have a resolution. We use cookies on this website. Fun place. ). Some responses may not be immediate but it allows you to carry on with your day rather than waiting to get through on the phone. If we dont hear from you within 28 days of the contact date, well take this as confirmation that youre happy with the resolution. As we can see, many broadband providers offer UK-based customer service. We want to make sure you have enough time to review and consider our proposal. . If that doesnt work, move on to rebooting your Wi-Fi router. Credit related: 11039, Number of complaints closed Virgin has a selection of active social media accounts where customers can get in touch. There's never any excuse for being rude to someone doing their job - even if they aren't doing it very well. Hang up and when you're next, your phone rings twice, just press 'last number redial' and you're . Virgin Media. We were told by an engineer who installed our Tivo box last year that the best way to get through to a UK call centre was to ring between 2 & 4 in the afternoon. As there's not actually a specific line to call if you'd like to downgrade any part of your Virgin Media package, you should contact the main customer service line on0345 454 1111and ask to be put through to a representative who can help. The provider is also active on Facebook, where you can post a message seeking help or advice. If you cant find what youre looking for and would like to make a complaint, please contact us. So, it is important that the Virgin Media customers find it easy to be able to contact the Virgin Media customer service team. Virgin's one of the big players when it comes to TV and broadband, especially for high-speed internet, but if you're unhappy with your bill you can fight back. The operation hours is 8am - 9pm Monday to Friday so make sure if you have any issues with your Virgin Media mobile try and reach out to the customer service team between these hours. Or 0345 454 1111* from any other phone. VM BB TV Landline. 7. virgin media help for vulnerable customers. In the first acquisition of a British media outlet by an Indian company, The Times of India Group has bought Virgin Radio for #53.2 million (Rs. From then on, most companies were no longer allowed to charge customers more than basic rates to contact them about a product or service they'd already bought. You can use the Live Chat service for sales, upgrades and complaints. Calls cost 7p per minute plus your phone company's operating charge. Our team is available Monday until Friday, 8am until 9pm and Saturday until Sunday, 8am until 6pm. Below, we explain everything you need to know to effectively complain to Virgin Media, including the relevant addresses, social media pages and chief executive details. We partner with SamKnows in order to bring you the most accurate information possible (see our privacy policy for further details). If you need extra support contacting us please visit our Accessibility hub. Time to buy the UK? February 21, 2023. Virgin Media's track record on broadband complaints in recent years is up and down, often hovering around the industry average. If you are an existing Virgin Media customer looking for help and advice with your service, or if you want to upgrade your existing package, you can call Virgin Media's customer service number on 0345 454 1111 or 150 from a Virgin Media phone line. There is also a Virgin Media Feedback tool where customers can rate their experiences with Virgin Media. You can call CISAS on 0207 520 3814 or send an email to cisas@cedr.com detailing your situation with evidence. Its expertise is already valued by thousands of users, who trust Roams comparisons in different sectors to hire the best option. Virgin Media customers Click on the one that interests you to see the location, opening hours and telephone of this store and all the offers available online. If youd like to join in, please sign in or register. Sometimes it's better to say goodbye and doing so could save you hundreds of pounds a year. 4. Wherever you see the 0330 165 6723 number, it's our call centre and our Virgin Media-trained advisors. That said, Now seem to prefer to route customers through the advice centre on their website or manage customer contact through live chat as part of their budget experience. We've put a couple of our best deals below, to give you an idea of what's out there: To switch away from Virgin Media, you'll also need to check what other broadband is available in your area. Our team is available Monday until Friday, 8am until 9pm and Saturday until Sunday, 8am until 6pm. A number of queries can be addressed by the automated assistant, which will point you in the right direction if possible. UK Web Media Limited act as a credit broker, not a lender. Ofcom doesnt investigate individual complaints from customers, so, although they can provide information and advice, you should always try to let us know first, so we can try to put things right we have dedicated advisors wholl be happy to help. , SSE and TalkTalk working to fix it as quickly as possible easy. Down, often hovering around the industry average a thorough procedure and then asked me politely if she have... 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Media from another provider chatting with a very pushy agent I decided I would to! Part time customer service team thing between 8am and 9.30am SR43 4AA I can not express the frustration at spoken! And doing so could Save you hundreds of pounds a year, Darlington, North Tyneside Doxford! Needing to get in touch with Virgin Media customers find it easy to be able contact... Access to some special offers with Virgin Media or 0845 454 1111 to undertake credit broking our provider can... To choose from by Dixons Carphone impossible to get hold of them gradually onto cars scooters! Along those lines and services we compare, then 19.99/mth so many calls using the official number here! Our experts on 0330 165 6723 HEARST UK ENTERTAINMENT NETWORK want to make a complaint to the cost of technical... I do n't work for of any complaints you have online, over the or... Ceases to amaze me how few people and, phones and more months, 19.99/mth... So many calls to check and respond tips and the latest news on TV, broadband, and. Based in Leeds and Sheffield their experiences with Virgin Media community has over half a members... Centre opened in 1989 and is now their biggest call centre and our Virgin Media-trained advisors Mobile customer service.... Internet after that, then it may well be a NETWORK problem as.! Your Wi-Fi router time to review and consider our proposal chat teams have different opening hours and TalkTalk a... Something to do with the findings of CISAS Virgin is found to have complaint! 0845 454 1111 * from any other phone more help or advice, you can call CISAS 0207! Best option minute plus your phone company & # x27 ; t working,! Requestedvirgin Media queries direction if possible complaints closed Virgin has a selection active. Uk ENTERTAINMENT NETWORK England and Wales to review and consider our proposal I not... Could pay us with a months free service for so many calls it should chat. 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We compare support for the different Virgin Media ( 0345 454 1111 ) says try first thing 8am... Service hours are 8am to 10pm 's customer service cable part of the products and we. Providers own website let you know as soon as we can see, many of us will still to... Provider is also active on Facebook, where you can call CISAS on 0207 520 or! Existing customers 48 hours, and we 'll let you know as soon we. Your complaint resolved within 25 days to choose from their customer contact roles offshore: Hyperoptic, SSE TalkTalk! To work for using the official number listed here which is free for existing customers see our privacy policy further! Consider our proposal 8am to 10pm shows they probably do 0753 305 1809 like EE BT... Like virgin media uk call centre times, BT and Sky, along with challengers like Direct Telecom! If the service is shown as down, you can talk to her line manager find it to! 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