The . That seems like a frankly unacceptable amount of time to return the money, especially since I'm trying to use the funds to rebook another flight. A Thaiger vlogger wants to know, Thai travel agents call for vaccinated foreigners to be exempt from quarantine by third quarter of 2021. This category only includes cookies that ensures basic functionalities and security features of the website. Later, you can request a full return throughout this time period as well. Here are the best watches of the year: should you care? Thai Airways, or simply known as THAI, is one of the founding members of Star Alliance, the first and largest airline alliance in the world.Thai Airways was awarded by Skytrax with the World's Best Airline Lounges Spa Facility in 2016. As a part of compassion exception policy, Thai Airways offers 100% off on our cancellation, refund, or ticket change service fees for Military travelers. Thai Airways to resume flights to Brussels on 3 July 2021 Andr Orban - 12 February 2021 1 Most of the time, reservations have been revoked owing to changes in the travel itinerary, but other causes can also prompt a passenger to refer to a reversal policy. Our flight deals will help you go on a vacation without bothering about the budget. All rights reserved. THAI Airways International is the national carrier for Thailand and is one of Southeast Asia's leading airlines. But to note that Thai Airways had advise refunds could be up to 180 days to be settle. On Thursday, the court approved a proposal for the company to repay monies owed to passengers in respect of prepaid tickets before the bankruptcy, something which should be completed by the 31st of January 2024. A representative of the air carrier can help you with your ticket reversal needs, once your call gets connected. At the end, a confirmation message regarding Thai Airways cancellation will be sent to your email ID. I have been through the most torturous process, including two-hour waits on hold. I have tried contacting them to ask whether we can change refunds to flight vouchers without success. Its clear the size of debt was potentially too big to let it fail. If your flight is cancelled or is subject to a long delay, or if you are denied boarding on a flight for which you hold a valid reservation, you are entitled to certain rights in accordance with the EU Regulation 261/2004, which entered into force on February 17th, 2005. Thai Airways have offered a Credit, but we will not be able to use this as my husband is now 81 and cannot travel internationally. Login now. Promotion Code. Executive Traveller is published by Business Travel Media Pty Ltd, a corporate authorised credit representative (#515763) of MGS FINANCIAL PTY LIMITED (#337568). The Corporate Image and Communication Department of Thai Airways International Public Company Limited (THAI) has clarified that due to the temporary suspension and disruption of operations following the COVID-19 outbreak which resulted in a significant number of passengers being unable to travel, THAI has offered to accommodate passengers who Refund just landed on the Amex. upgrading, excess baggage purchase, preferred seat purchase, service fees, etc.-Valid until 31 December 2022.-Tranferable to any persons with proof of documents presented at time of new ticketing.-THAI reserves the right to change terms and conditions without prior notice. THAI can unfortunately not handle or be of assistance with these bookings. We can't and won't accept accountability for their acts. No . On flights departing from Europe, you may also have a right to compensation (more on this below). If you reverse your plane ticket, then the revocation fees will be applied as per the policy. To get the refund, the traveller has to wait for 7 to 19 Republiciness days if the payment is done with the . According to the cancellation policy of this carrier, visitors can reverse their tickets by visiting its site. Whether this also applies to simple refunds is debatable. This policy rule applies to all sorts of fares. Now, wait for the final response regarding the confirmation of the reversal process from the operator. Presuming that you are reversing your booking after a day of purchasing, you can be charged with some cancellation fees. Requesting a Thai Airways refund on your own in the UK is not a straightforward experience. Theyll run long-haul flights carrying 255 passengers in economy plus 40 in business class and eight in first class. Furthermore, choose your plane ticket and hit the Cancel tab.4. The courts pronouncement on Thursday on the revised plan was detailed and dealt with a proposal from Thai Airways to prioritise payments to key creditors such as ground service providers deemed as essential to the ongoing continuance of the business and the furtherance of its business plans. Last week it announced a restructuring plan but with it came the news that any customer refunds were unlikely to be processed before June at the earliest. He commenced working with the Thai Examiner News Desk in May 2018. It is hoped that by 2025 Thai Airways will be back on the stock market and out of financial rehabilitation. I was told a few weeks ago that they would refund me but then when I spoke to them the other day they said that I had to take a flight credit or extend. Two were received on October 18 and 19, christened Alongkorn and Srimongkhon, while a third named Theparat will be received on October 26. However, it did not immediately approve proposals in the revised plan to deal expeditiously with creditors in countries or territories where there is a risk, according to the airline, of its aircraft being seized. Generally, you are eligible for flight delay compensation from Thai Airways if you are departing from an EU airport, and if you are delayed by more than 3 hours. In September 2020, the Central Bankruptcy Court in Bangkok ordered the airline into a business rehabilitation program. I'm still waiting. The company will process the refund in sequential order by no later than March 31, 2024. Thai Airways flies to nearly 84 destinations in more than 37 countries, with four different flight classes, which are Economy Class, Premium Economy Class, Royal Silk Class (Business Class), and Royal First Class (First Class). Please note that articles are not posted to the forum instantly and can take up to 20 min before being visible. In case of a long wait (minimum of 3 hours), you have a right to care from the airline. Thai Airways filed for bankruptcy protection in May 2020. All flights will depart from the capital of Bangkok and operate at varying frequencies, ranging from once weekly to four times. Book Flights from Kunming to Jakarta with Thai Airways. Therefore, it is conceivable that you do not continue your journey. expand_more. The fare difference is paid by the passenger. This, according to management, is proscribing the ability of those working to rehabilitate the airlines business to operate a fuller flight schedule in response to market conditions. If your Thai Airways flight departing from the EU or UK is cancelled, delayed or overbooked, and you end up stuck at the airport because of this, you are entitled to certain services for free. Also, the flight has to leave from a European Union Airport. This website is best viewed with Chrome V.38 or higher, Firefox V.27 or higher, Desktop Safari V.7 or higher, Mobile Safari V.5 or higher and Internet Explorer v.11 or higher.Copyright 2023 Thai Airways International Public Company Limited (THAI). The new planes are decked out with state-of-the-art equipment and are eco-friendly and fuel efficient. The following year, Thai lost US$369.5 million. If the change to a higher fare type is needed, passengers need to pay the difference.-Passenger can choose to fly via another destination in Europe. This website uses cookies to improve your experience while you navigate through the website. The other option is to keep using the voucher and TG has updated the expiration date to be valid until December 31, 2023. Despite objections, particularly from Thai-based creditors in Bangkok, the plan received the approval in September of 78.59% of creditors before it was submitted to the Central Bankruptcy Court while objecting creditors filed motions with the court which were also reviewed and had an impact on Thursdays approved revised plan which did not give Thai Airways management all that they had requested in September. THAI will process the refund in sequential order by no later than March 31, 2024. The court asked for this part of the revised plan to be reworked and raised the issue of treating all creditors equally. Opodo blames the airline but Thai wont deal with me and insists I have to contact the agent, she said. Redeem your THAI Travel Voucher. Airline Flight Incidents Thai Airways - refund and cancellation policy Thai Airways - refund and cancellation policy Select problem Flight cancelled by airline Flight cancelled by me Flight delayed Denied boarding Luggage: Delayed / Lost Package tour cancelled Get up to 600 * in compensation and your ticket refunded i i Check claim for free When you do not show up for your flight, the air operator may charge you the whole amount as a no-show fee. By clicking Accept, you consent to the use of ALL the cookies. The airline expects to have a busy and successful high season in the runup to Christmas 2022 and the 2023 New Year season with other international airlines busy pursuing more lucrative destinations than Bangkok. Answer 21 of 172: Hey, I wanted to check if anyone has had any luck in getting a refund from Thai airways? As of 01st of April 2020 01st of October 2021 all TG961/960 Stockholm Bangkok Stockholm are cancelled (with some exceptions). Assuming that the tickets are booked as part of a package that includes taxi hire, hotel reservations, trip services, and so on, you will be levied the appropriate revocation fee. As I've noted before . In light of the cancellation policy, it is now easy to reverse a plane ticket. Passengers may additionally cancel their flights at no extra cost owing to this policy. We also use third-party cookies that help us analyze and understand how you use this website. Thailand threw a tourism party. Booking flights with Thai Airways under $49 fligh deals.Thai Airways has lots of flights under $49 for travelers who are looking for budget vacations. The airline mentioned that these fake ads run on Facebook have used its name, logo and images to deceive the public. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Just under four months all up. Signing up with Executive Traveller only takes a second and lets you - Passengers can choose to cancel their booking with full refund. I am still waiting on a refund from 2020. if you paid by credit card, lodge a payment dispute / service not provided claim with your bank / card provider. Some passengers have been waiting almost a year to get their money back from the Thai national carrier, which continues to take new bookings. They will hire a financial advisor to nail down a debt-to-equity conversion recapitalisation over the next two years of about 25 billion baht, about half of the previous goal. THAI is pleased to extend its validity up until December 31, 2023. Under new plans, such payments should be completed by the 31st of January 2024 and will be directly linked to the value paid for the tickets. Later, you may have to pay a reversal fee when needed. At times, for many reasons, the airline can cancel a travelers booking. You can select the most convenient one as per your comfort. To initiate the process, kindly navigate the Thai Airways website. For passengers with bookings are affected by flight cancellation during 18th of March 2020 - 01st of October 2021: -Passengers can choose to rebook their ticket to a new departure date with no rebooking fee.-Passengers can choose to extent their ticket validity.-The flight needs to be completed by 31st of December 2022.-Rebooking may only be possible if the same fare type as indicated on the ticket condition is available. The other reasons, concerning the Thai Air tickets cancellation policy, to take this action include the following: Thai Airways may cancel or delay a flight. A key part of the plan given the green light by the Central Bankruptcy Court which communicated its decision by digital means, was a plan to refund passenger prepayments made before the airline filed for bankruptcy in May 2020. You can now search for the return form on the site. The local travel agency confirm that the TG Tickets refund applications had been processed with a cancellation fee of $700 on July 7th 2020. According to the actual payment, refunds will be paid to the travelers account in one to three weeks. . below, then click 'Submit'. Im drained and exhausted and really need the money back to try to make some new memories for me and my boys.. My flight in April was a little more than the 490 return I paid for a return LHR to HKT a few years back and now I'm looking at flights for November and the price is minimum of 877! Notwithstanding this, THAI remains committed to extending the utmost attention and care to all customers who have pending ticket refund requests. Visit www.thaiairways.com for more information. Since Covid restrictions eased and borders reopen, passenger and cargo traffic has steadily increased, supporting improved financial and operational performance. Thai government keeps the borders locked down despite industry demands to re-open. A week went by without any response and today i . Owing to this, if the carrier claims compensation on your behalf, it will deduct a cost of 30% from the total amount you can get. As part of its revised business plan approved by the Central Bankruptcy Court in Bangkok on Thursday, Thai Airways will finally begin refunding ticket purchases made by customers before it filed for bankruptcy in May 2022. All rights reserved. Our contact centre in Bangkok is available on email contact@service.thaiairways.com and on +66 2-356-1111. Thus, for such circumstances, Thai Airways has implemented a COVID-19 policy. Executives pointed out that this would cause severe damage or harm to the airlines reputation and brand. Today, Thai Airways may be canceled for multiple reasons. I am well aware of their recent issues and happy to hang on just as long as the money eventually arrives. Subsequently despite numerous written requests to the Sydney travel agency- Nov / Dec 2020, January 2021, February . The airline has seen a better recovery than it expected, largely in part due to cargo services. Our flight deals will help you go on a vacation without bothering about the budget. By studying the Thai Airways cancellation policy, passengers can now quickly learn about the requirement for reversals of their travel and money-back processes. Thai Airways said it would not be in a position to process passengers refund requests until its future was resolved. These aircraft are suitable for lucrative long-haul flights and come with room for 8 first-class passengers, 40 business-class passengers and 255 seats for those flying economy. The amended plan comes after a marked pickup in the firms financial performance this year which has seen passenger numbers rise from 2,092 per day in January to 17,554 per day at present with regular passenger loads of 80% and above as well as better income and margins on both passenger traffic and cargo freight, which was critically important to funding and keeping the airline flying during the COVID crisis. All rights reserved. Thai Airways cancelled the flight in March last year and Browne has been trying to get the money back ever since. I am well aware of their recent issues and happy to hang on just as long as the money eventually arrives. If your Thai Airways flight (departing from Europe) is cancelled, and as a result you miss your connection, it's the airline's responsibility to offer you a new flight, or a full refund. "In the case of standalone flight bookings, the CAA regulation stipulates that airlines should refund passengers within seven days." 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